I'm sorry to see the machine become like this. We have been actively communicating with you but have not received a response. The machine was in good condition before shipment, and we provided you with pictures and videos. We shipped it only after you confirmed. And if it is a problem with the goods, we have bought insurance for the machine. But we have not received your unpacking video. The insurance company said that you destroyed it yourself. The receipt certificate you provided stated that there was no problem with the receipt. I sincerely hope to help you better, please provide a proof video. Only in this way can we get a solution. We are also actively seeking help from Alibaba staff.